Partner Experience / Account Manager

READY. SET. GROW

Our mission is to democratize revenue operations for high-growth companies.  We do this through designing, building, and executing revenue operations to support holistic go-to-market strategies for scaling B2B companies. We are looking for a Partner Experience Manager to take a key role within the delivery team who will work directly with the COO and Senior Revenue Strategists to define, build, and optimize the Partner lifecycle from Onboarding, Cross-Sell, Renewal, through off boarding.

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Partner Experience Manager 

You will be responsible for creating the process that enables you to have a pulse on all Partner’s (customers) experience within the organization.  Once understood, you’ll be responsible for driving Partner retention through creating awesomeness & resolving poor experiences throughout the customer journey. If you love delivering awesomeness on a tray, are a process magician, and have a passion for helping others, you just may be a fit.

What are some of the high impact opportunities you'll tackle?
  • Build, execute, and lead the RevPartner client management engine that optimizes the Partner experience throughout their lifecycle
  • Develop a clear process for collecting, analyzing, and acting on Partner NPS feedback
  • Define and assist Strategists in Partner renewals, upsells, and cross-sells utilizing your natural salesmanship
  • Ensure Partners feel loved, supported, and heard throughout their RP experience through onboarding check ins, QBRs, & Partner escalations
  • Contribute to strategy and major initiatives for RevPartners growth
  • Define and manage the key performance indicators (KPI's) for Partner Delivery

This opportunity is for you if you have/are:

#1 Criteria:  You Almost Always - Stay awesome 😎,  do it BIG 👊, and never stop believing 😀!! If this is not true, pls stop reading, exit the page, do an about face, and walk the other way.

Experience (ORs)
  • Minimum of 3 years in relevant account management and sales roles with high-growth companies
  • Minimum of 3 years in a Professional Services role
  • You can sale products like a boss, clearly communicate, and create process like Donkey Kong
  • Track record of driving insights to develop and deliver process improvements on a plate
  • Proven client management experience
Super Powers
  • Can take down KingKong with strategy and Godzilla with tactics. You have an unnatural combination of strategy with tactics
  • Can talk strategy with executives AND then implement that solution
  • You know your way around early stage companies and can empathize the challenges they face
  • If the zombie apocalypse hits, people want you on "their end of time" team because you "get stuff done"

Working at RevPartners Means: Not hating the place you work.
Remote: Work from Anywhere
Benefits: 100% Covered Health, Dental, and Vision
Retirement: 401k Plan
Ownership: All employees get equity own the thing you are helping to grow. 
Family: 12 weeks of paid maternity leave; 2 weeks of paid paternity leave
Vacation: Unlimited PTO + Company Holidays
More Vacation: AND Last Friday of Every Month Off (We are serious about you being serious about rest)
Radical Candor: If you can't handle the truth, then don't apply. Move fast, jump in the arena, get dirty, and then get GUD.
Rocketship Growth:Fastest growing HubSpot partner in the World. No Joke. We are the fastest tiering HubSpot Partner to hit Platinum (3 months), Diamond (5 months), and Elite (12 months).


 

Apply Now - Get One Step Closer to More Awesome